Technical Support Engineer

location: Toruń

Technical Support Engineer

location: Toruń 

Posti Messaging helps organizations to digitalize and automate invoice and document processes. With our services, organizations manage business critical consumer data and provide better customer experience. By automating our customers’ business processes, we accelerate their digitalization and help them to grow.

We handle hundreds of millions of invoice and document transactions annually. With 600 professionals in 6 countries over the Baltic Sea we serve over 5000 customers. Posti Messaging business unit is a part of the Posti Group, headquartered in Helsinki, Finland.

 

In our accelerating international growth, we are looking to hire

Technical Support Engineer

 

ABOUT THE JOB:

For our Service Desk team in Toruń we are looking for a person who wants to take an active part in : IT projects, improvement daily routine tasks, understanding and creating documentation and many others. Our environment is highly professional, with a high degree of personal responsibility and freedom. We believe in empowering the talented people and steering actions towards self-development.

 

As Technical Support Engineer your main responsibilities will include:

  • Service Desk service request, incident and problem handling
  • Platform and software monitoring with designated tools
  • Works together with external service providers and with Service Desk internal responsible roles
  • Developing own skills by following support process, documentation and customer feedback as well as doing the actual daily support work
  • Work according to knowledge base instructions

 

IN YOUR APPLICATION WE WILL BE LOOKING FOR:

  • Academic degree on ICT
  • Experience of Linux/Unix as a plus
  • Proficiency in English to be able to work with customers
  • Ability to work in a team
  • Readiness to work independently on shift pattern 24/7
  • Ability to work under pressure and excellent problem solving skills
  • Knowledge of IT or ITIL certificate as a plus

WE OFFER

  • Challenging work in a leading international corporation with competent colleagues
  • Opportunities for continuous growth and self-development ( promotion to 2nd or 3rd line support)
  • Trainings & education (ITIL and RedHat certification | studies/postgraduate studies financial support)
  • Benefits: medical care, sport card, group insurance, language lessons, remote work, laptop, mobile phone, team building events and fresh fruits in workplace

 

SOUNDS INTERESTING?

  • If you have questions you are welcome to contact Łukasz Pawłowski on lukasz.pawlowski@posti.com or call +48 502 793 789 
  • Please submit your online application including CV by 30.04.2019

  • Please note that we will start conducting interviews right away and will make hiring decisions as soon as the suitable candidate is found.

 

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