Head of Customer Implementation & Platform Development

To our Scandinavian team, located in Sweden (Stockholm) or Norway (Olso).

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Head of Customer Implementation & Platform development Scandinavia

location:  Sweden (Stockholm) or Norway (Olso)

Posti Messaging helps organizations to digitalize and automate invoice and document processes. With our services, organizations manage business critical consumer data and provide better customer experience. By automating our customers’ business processes, we accelerate their digitalization and help them to grow.

We handle hundreds of millions of invoice and document transactions annually. With 600 professionals in 6 countries over the Baltic Sea we serve over 5000 customers. Posti Messaging business unit is a part of the Posti Group, headquartered in Helsinki, Finland.

 

Join a passionate team of dedicated professionals at Posti Messaging, where you are not offered only a job but a chance to make a difference. In our accelerating international growth, we are looking to hire:


Head of Customer Implementation & Platform Development

To get another step closer to our vision, we are looking for a Head of Customer Implementation & Platform development for our Scandinavian team, located in Sweden (Stockholm) or Norway (Olso).

 

ABOUT THE JOB:

We are looking for an experienced, passionate and professional manager, who enjoys cooperation with managers, can lead them and their teams, and is eager to invest in his/her own professional development. We expect you to operate in an environment, which consists of a variety of products and services, customers in different industries, agile business development and time to market. You figure out the essentials quickly and can adapt your thinking to the demands of a heterogeneous environment.

 
As Head of Customer Implementation & Platform development Scandinavia your main responsibilities will include:

  • Personnel responsibility, lead and distribute strategic and operational business within Customer Implementation and Platform Development. Member of the management team.
  • Steering fast, agile and on demand delivery of customer implementation projects in a timely and effective manner
  • Development of roadmaps for our technical platforms in cooperation with our product management team
  • Leading effective change management
  • Leading the work of effectively usage of resources, keeping the utilization rate above the target level and minimizing the backlog
  • Ensuring close cooperation with our new and existing customers, shared responsibility for the end2end service for our customers, in cooperation with our Customer Service & Support unit
  • Secure budgeting, follow-up and reporting of KPI´s
  • The revenue of technical implementation and profitability of the unit

 

In your application we will be browsing:

  • Management experience + 7 years, academic degree in M.Sc./Computer Science or equally
  • Excellent understanding of customer processes and their needs in implementation, change request and Incident management.
  • Experiences in process management (Lean, SixSigma), extra plus if competence in ITIL
  • Experience working with platform development in technologies (Information Logistics/Outbound Communication or/and system development (programming))
  • Experience in working with different cultures and in a matrix organization
  • Excellent communication and leadership skills
  • Strong planning, organizing and interpersonal skills
  • Self-starter with a result-oriented personality, problem solving skills and strong delivery capacity

 

QUESTIONS IN MIND?

  • For additional information, please contact our HR manager, Anna Smedberg, +46 704 416 405 or Head of Business Region, Katarina Dahlbäck, + 46 761 269 995 during office hours.
  • To apply, please submit your online application including CV and cover letter and preferred location by 20.02.2019 at the latest.
  • Please note that we may start conducting interviews and make hiring decisions as soon as the suitable candidate is found.

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