Junior Technical Support Engineer

To Our Service Desk Team in Toruń

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Junior Technical Support Engineer

To Our Service Desk Team in Toruń

Posti Messaging helps organizations to digitalize and automate invoice and document processes. With our services, organizations manage business critical consumer data and provide better customer experience. By automating our customers’ business processes, we accelerate their digitalization and help them to grow.

We handle hundreds of millions of invoice and document transactions annually. With 600 professionals in 6 countries over the Baltic Sea we serve over 5000 customers. Posti Messaging business unit is a part of the Posti Group, headquartered in Helsinki, Finland.

Join a passionate team of dedicated professionals at Posti Messaging, where you are not offered only a job but a chance to make a difference. In our accelerating international growth, we are looking to hire:

Junior Technical Support Engineer

At Posti Messaging our vision is to be the number one value provider of financial processes and software. To get another step closer to our vision, we want to hire another top-notch professional to join our Service Desk Unit in Toruń. 

 

As Junior Technical Support Engineer your main responsibilities will include:

 

  • Service Desk service request, incident and problem handling
  • Following pre-defined communication channels and informing different parties
  • Handling tasks according to response and resolution SLA/OLA
  • Platform and software monitoring with designated tools
  • Works together with external service providers and with Service Desk internal responsible roles
  • Developing own skills by following support process, documentation and customer feedback as well as doing the actual daily support work
  • Work according to knowledge base instructions
  • Informing about all recognized gaps in the documentation
  • Following escalation path especially in the event of critical and major incidents
  • Independent work in Service Desk support tasks
  • Participation in Problem and Change processes for continuous improvement
  • Cooperation with other support groups to make changes to tools and services possible
  • Escalation of issues noticed internally
  • Sharing knowledge with others and standardizing own handling processes
  • Updating Service Desk instructions in cooperation with higher tier support groups
  • Carrying out other technical related duties that may be required


In your application we will be browsing:

 

  • Proficiency in English to be able to work with customers
  • Ability to work in a team
  • Customer-oriented attitude and actions
  • Readiness to work independently on shift pattern
  • Approach aligned with MESE (POSTI) strategy, culture and values
  • IT technical skills and willingness to improve
  • Knowledge of IT areas such as: UNIX / windows, networks, data transfer protocols, databases
  • Experience in working in virtual specialist organization
  • ITIL and related process competence and training (ITIL foundation certificate v3 as a plus)
  • Ability to work under pressure and excellent problem solving skills
  • Ability to find and develop information, ability to process and quality based thinking

 

WHAT MAKES POSTI A GREAT WORKPLACE?

Ask your 600 future colleagues: they say that they feel valued, that their work matters and they can actually make a difference, and that their work environment and people they work with are energetic and fun. We work across borders every day and know that together we make it. Our organization chart is flat and working hours flexible for a reason: we trust our employees to get the job done as we are all fueled by the same passion to succeed. In Posti Messaging, we even love Mondays! We are dedicated in creating an atmosphere where your ideas can flourish, you can achieve you ambitions and really enjoy your work. Our ‘I love Mondays’ club spices up the days at the office with events that bring a smile to your face and welcomes you to nice leisure activities to share some relaxed times with your co-workers.

 

Offer

  • Friendly environment
  • Trainings & education (ITIL and RedHat certification | studies/postgraduate studies financial support)
  • Development program ( promotion to 2nd or 3rd line support)
  • Foreign travels possible (Finland, Estonia and Sweden)
  • Benefits: medical care, sport card, group insurance, language lessons, remote work, laptop, mobile phone, team building events and fresh fruits in workplace

 

QUESTIONS IN MIND?

  • For more information, please contact Łukasz Pawłowski lukasz.pawlowski@posti.com during office hours
  • Please submit your on-line application in English including CV by 29.11.2018 at the latest.
  • Please note that we may start conducting interviews and make hiring decisions as soon as the suitable candidate is found
 
External Job Ad Footer. <p>&nbsp;</p>< p>Posti is a service provider that delivers the smartest and most customer-focused postal and logistics services in the market. Posti is expanding into new service areas and playing an increasingly significant role in the daily life of its customers. We operate in 11 countries, our net sales in 2017 amounted to EUR 1.6 billion and the number of our personnel is approximately 20,000. Our businesses also include the logistics service provider Itella Russia and the electronic business specialist OpusCapita. <a href="http://www.posti.com"><font color="#0066cc">www.posti.com</font></a>.</p

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