Implementation Support Specialist

To our 2nd level support in Torun, Poland

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Implementation Support Specialist

To our 2nd level support in Torun, Poland

Posti Messaging helps organizations to digitalize and automate invoice and document processes. With our services, organizations manage business critical consumer data and provide better customer experience. By automating our customers’ business processes, we accelerate their digitalization and help them to grow.

We handle hundreds of millions of invoice and document transactions annually. With 600 professionals in 6 countries over the Baltic Sea we serve over 5000 customers. Posti Messaging business unit is a part of the Posti Group, headquartered in Helsinki, Finland.

We are now looking for: 

Implementation Support Specialist

ABOUT THE JOB:

You will be working as a part of our 2nd level support located in Finland Latvia and Poland providing implementation support and continuous improvement to our business services. The team is ensuring the smooth operation of business critical transaction based services for our customers. We are also doing quality assurance, internal improvement projects and continuous improvement related to the services.

 

As Implementation support specialist your main responsibilities will include:

  • Service request fulfillment and technical consultancy
  • Keeping customer services running: Investigate and solve incidents within agreed SLA’s
  • Customer communication
  • Continuous improvement activities:  Identity, document and perform improvement in our services.
  • Quality assurance 

 

WHAT WE WOULD LIKE FROM YOU?

As you will be working with an international team, fluent English both written and spoken are essential in succeeding in you work. You will be also expected to solve problems independently, to document your work and share information within the team and other stakeholders. We would also like you to possess:

  • Degree in IT
  • Understanding of Unix based environments, IT networks and protocols
  • Good interpersonal skills, customer centric attitude
  • Ability to perform under pressure with deadlines
  • Programming skills

 

In your application we will be browsing for:

  • Experience in supporting and maintaining IT services
  • Understanding of ITIL processes
  • Working knowledge of XML, EDIFACT or other structured formats
  • Knowledge of shell scripting and system integration
  • Understanding of transactional financial processes.

 

Offer

  • Friendly environment
  • Trainings (ITIL and RedHat certification)
  • Development program
  • Benefits: medical care, sport card, group insurance, language lessons, remote work, laptop, mobile phone, team building events and fresh fruit in workplace

 

QUESTIONS IN MIND?

  • For more information, please contact Piotr Dziadura piotr.dziadura@posti.com 
  • Please submit your on-line application in English including CV by 31.08.2019 at the latest.
  • Please note that we may start conducting interviews and make hiring decisions as soon as the suitable candidate is found

 

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